Loc’d by Her welcomes you with open arms and tons of care! We strive to deliver exceptional service and appreciate your business. To maintain the highest standards and ensure fairness for all clients, we have established the following policies. Please be advised that these that these policies are subject to change at any time and are governed by law. Failure to abide by these policies will result in the cancellation of your service with Loc’d by Her, you are agreeing to these terms. We reserve the right to refuse service tour discretion. Thank you for your understanding and cooperation and as always we appreciate your support!!

reschedules

Clients may reschedule their appointments up to 48 hours prior to their scheduled service time. Any rescheduling request made within 48 hours will result in forfeiture of the entire payment.

late arrival

All appointments have a 15-minute grace period. If a client arrives more than 15 minutes, the appointment will be cancelled and you will have to rebook.

no call, no show

Clients must notify Loc’d by Her at least 2 hours prior to their scheduled appointment if they are unable to attend. Notification must be made via call. Failure to provide this will be considered a No Call, No Show. Clients who do not provide the required 2-hour notification will forfeit the entire payment of their scheduled service. This charge is necessary to compensate for the time and resources allocated to the appointment. Any disputes regarding the No Call, No Show charge will be addressed through legal action. We are committed to fair and transparent dealings and will take necessary steps to resolve dispute in accordance with legal guidelines.

extra guests

Clients are allowed one extra guest, including children, per appointment. Children must be supervised during your visit. THEY CANNOT BE LEFT ALONE UNDER ANY CIRCUMSTANCES!

overdue retwist/Retie

To ensure the best care and maintenance of your locs, it is important to adhere to a regular retwist schedule. 4-6 weeks is the best recommendation for mature locs. If a client is overdue for a retwist service, an additional fee will be applied based on the duration of the overdue period. See Below:

• 3-4 months overdue: Additional $35

• 5-6 months overdue: Additional $50

• 7-8 months overdue: Additional $75

• 9 months or more overdue: Additional $100

• Anything over a year must do a consultation to access the condition of the locs and determine the appropriate service and fee

add-ons

Please ensure that all necessary add-ons are correctly booked when booking your appointment. If an add-on is not selected, it will not be performed during your appointment time. For example, if you would like to receive a style (two-strand twist, petals, etc) but did not select the complex style when you booked your appointment, it will not be performed. Failure to add LOC COUNT (ANYTHING OVER 100) add ons will be subject to rescheduling or cancellation.

before/after hours fee

All appointments booked before the shop opens, after the shop closes, or a holiday will have a fee attached to them. When you need to book your appointment for a holiday, please reach out to me directly and I will assist with booking your appointment.

same day/squeeze ins

Same day or squeeze in appointments (appointments made in less than 24 hours) will have a fee attached to the appointment.

photo/ video

During your appointment, there will be recording of the process of doing your hair. If at any point, you are uncomfortable or would not like me to record or take pictures, please do not hesitate to let me know.

Again, I cannot thank my clients enough for your continued support of Loc’d by Her and LBH hair care!‍ ‍